How Climbing Gyms Can Use Loyalty Points to Deepen Engagement

Turning Climbers into Lifelong Members

Climbing gyms thrive on community. From first-time visitors discovering the sport to longtime members chasing personal bests, the relationships you build are what set your facility apart. But keeping members engaged and coming back is not always as simple as offering good routes and friendly staff.


That is where loyalty points come in. When implemented thoughtfully, a loyalty program does more than reward climbers. It creates opportunities for gyms to foster connection, strengthen retention, and drive revenue.


At Approach, we have seen how gyms can use loyalty points to create meaningful engagement. Let’s explore how this can work for your facility.


Why Loyalty Points Work for Climbing Gyms


Loyalty programs tap into simple psychology: people like to be rewarded for their commitment. Whether it is earning points for climbing sessions, gear purchases, or referrals, members feel appreciated when their activity is recognized.


In a climbing gym context, loyalty points provide something even more powerful. They allow gyms to gamify participation. Instead of just showing up, climbers are motivated to interact with your gym in creative ways, which strengthens their bond with your brand.


Approaches to Launching a Loyalty Program


In our guide, Using Loyalty Points: A Guide for Climbing Gyms, we outlined several practical ways gyms can bring this to life. Here are a few:


Reward Everyday Activity

The simplest way to start is by connecting points with the activities members already do:


  • Check-ins: Earn points each time they climb
  • Purchases: Gear, snacks, or day passes can all accumulate points
  • Membership renewals: Encourage long-term commitment by rewarding continued loyalty


This baseline program ensures climbers feel valued for their consistent participation


Incentivize Engagement Beyond Climbing

Loyalty points can encourage climbers to engage with your gym outside the walls:


  • Social media sharing: Reward members for tagging your gym in posts
  • Reviews and referrals: Drive word-of-mouth growth by offering points when climbers bring friends
  • Event participation: Competitions, clinics, or community nights become even more appealing with added incentives


Get Creative with Challenges

Climbers love a challenge. Loyalty programs can fuel this energy by creating special promotions:


  • “Climb 10 different routes this week” → earn bonus points
  • “Bring a friend on Member Appreciation Day” → double points
  • “Attend 3 yoga classes in a month” → unlock exclusive rewards


These challenges keep your programming fresh and give members new reasons to keep coming back.


Rewards That Resonate


Once climbers start collecting points, the reward structure matters. Aim for a mix of practical and exciting:


  • Merchandise or gear discounts
  • Free guest passes
  • Exclusive classes or coaching sessions
  • Early access to new routes or events


The right mix ensures that both casual climbers and dedicated members see real value.


Standing Out with Loyalty


Not every climbing gym software platform makes it easy to run a loyalty program. With Approach, gyms can integrate loyalty points seamlessly into their operations, tracking activity, assigning rewards, and keeping everything organized without extra hassle.


For gyms, that means less time spent managing spreadsheets and more time creating engaging experiences for members. For climbers, it means a smooth, rewarding journey that deepens their connection to your community.


Final Thoughts


Climbing gyms are more than fitness centers. They are hubs of belonging, challenge, and growth. Loyalty points are a simple yet powerful way to amplify that experience, giving climbers another reason to stay engaged and invested.


With the right strategy, you are not just rewarding members for showing up. You are turning them into lifelong advocates for your gym.


July 16, 2025
Back-to-School Season: How Climbing Gyms Can Stay Front and Center As the summer season wraps up and the school year kicks into gear, climbing gyms often find themselves in a bit of a transition. Morning traffic slows down, family travel drops off, and the buzz from summer camps begins to fade. But don’t hit autopilot just yet, because back-to-school is a prime opportunity to re-engage your community, attract new members, and reset your gym’s momentum heading into fall. Here are a few smart strategies to help your gym stay visible, valuable, and vibrant as routines shift and school schedules return. 1. Market Climbing as the Ultimate Study Break For students, parents, and teachers alike, fall can bring a whirlwind of stress, structure, and screen time. Climbing offers the perfect balance as a physical outlet, a mental reset, and a social escape from school or work pressures. Now’s the time to reframe your membership offerings and class programs around this idea. Position your gym as the go-to place to de-stress after class, take a break from homework, or catch up with friends in a healthier, more meaningful way than another coffee shop meetup. Bonus Tip: Create a short-term “Back to School” promo or a student-specific membership to help new climbers commit without a long-term contract. 2. Host Welcome-Back Events Whether it’s an open house, a “try climbing free” night, or a student social, early fall is an ideal time to run community events that pull in first-timers. People are looking for fresh routines and these kinds of gatherings lower the barrier for someone who’s curious about climbing but hasn’t made the leap. Try ideas like: Campus Climb Nights for local college students Parent + Kid Nights to help families reconnect post-summer Stay-At-Home Parents Day to build community outreach to these individuals Fall Climber Socials with games, raffles, or themed routes Events like these create buzz, encourage word-of-mouth, and build a sense of community that can turn casual visitors into consistent members. 3. Build School + Youth Partnerships Back-to-school isn’t just for students, but it’s also a chance for gyms to partner with schools, youth groups, and educators to create long-term relationships. Whether it’s hosting after-school programs, offering PE field trips, or launching youth climbing leagues, now’s the time to connect with: Local elementary, middle, and high schools University outdoor programs and clubs Homeschool co-ops and scouting organizations These partnerships aren’t just good for filling quiet afternoon slots, because they also build deep connections with families and introduce climbing to the next generation. 4. Refresh Your Digital Front Door Back-to-school also means back to searching: students, parents, and teachers are online looking for new routines and activities. Make sure your website, class schedule, and social feeds are fully up to date. Post about: Fall events and special offers New classes or youth programs Student-friendly pricing or referral bonuses Any changes to your hours of operation or scheduling Even just a few timely updates can give your digital presence a sense of momentum and make your gym feel current, active, and inviting. Don’t forget to update your Google Business profile and local listings because first impressions often start with a search. 5. Use Automation to Capture New Interest Back-to-school brings new faces, new waivers, and new email addresses. Don’t let them slip through the cracks. Using tools like Approach Journeys , you can automatically follow up with: First-time visitors Students signing up for a free belay class Parents registering kids for after-school climbing Event reminders and follow-up Set up personalized emails, new member onboarding flows, and timely nudges that encourage repeat visits, upgrades, and community engagement. Let your systems do the work so your staff can focus on the in-gym experience. Fall Is Your Fresh Start The back-to-school season isn’t a slowdown, it’s a reset button. With smart campaigns, engaging events, and consistent outreach, your gym can stay top of mind for families, students, and your broader climbing community. So dust off the whiteboard, sketch out your promotions, and kick off the season strong. Because the fall rush isn’t just for schools—it’s for climbing gyms, too.
July 16, 2025
At Approach, everything we build is guided by a simple belief: when climbing gyms succeed, the climbing industry thrives. That belief is at the core of our latest offering, Approach Capital,: a new way for gyms to access fast, flexible funding directly through our platform. Whether launching a brand-new facility, renovating an existing space, or investing in programs, Approach Capital gives our customers access to the capital they need, when they need it, without the complexity of traditional loans. No banks. No paperwork marathons. Just a few clicks, and funds can be accessible in as little as 1–2 business days. How It Works Approach Capital is a capital advance program that allows gyms to borrow against future payment processing revenue. It’s seamlessly integrated into our embedded payment system, Approach Pay, that powers the gym's day-to-day transactions. That means: No disruption to operations Simple repayment structure integrated as the gym processes payments No lengthy credit checks or personal guarantees required Repayment happens automatically, based on a small percentage of your daily revenue. So you’re never hit with a surprise bill or forced to choose between making a payment and making payroll. An Industry First Approach Capital isn’t just a new feature. It’s a new mindset. Approach strives to be more than just a technology provider. By reinvesting in the industry with innovations like this, we’re providing resources to help gyms grow. This program is made possible through our parent company, Fullsteam, whose extensive resources and infrastructure allow us to offer something that’s simply not available anywhere else in the climbing space. Through Fullsteam, we’re able to deliver financial backing and technology under one roof, allowing gyms to do more, faster—and with less stress. Why This Matters for the Climbing Industry Climbing gyms are community hubs, cultural centers, and launch pads for the next generation of climbers. Yet, access to funding has historically been a significant hurdle, especially for independent gym owners and facilities in underserved markets. Approach Capital is here to change that. By offering accessible, embedded funding directly through the tools you already use, we’re lowering the barrier to entry, reducing operational friction, and helping climbing businesses build stronger foundations. It’s part of our broader mission to be more than a software vendor and instead a true partner in the growth of the climbing industry. Your Ascent Starts Here If you’re ready to make your next move--whether it’s a renovation, expansion, or just some breathing room during a seasonal lull, Approach Capital is ready to help.
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