How Climbing Gyms Can Use Loyalty Points to Deepen Engagement
Turning Climbers into Lifelong Members
Climbing gyms thrive on community. From first-time visitors discovering the sport to longtime members chasing personal bests, the relationships you build are what set your facility apart. But keeping members engaged and coming back is not always as simple as offering good routes and friendly staff.
That is where loyalty points come in. When implemented thoughtfully, a loyalty program does more than reward climbers. It creates opportunities for gyms to foster connection, strengthen retention, and drive revenue.
At Approach, we have seen how gyms can use loyalty points to create meaningful engagement. Let’s explore how this can work for your facility.
Why Loyalty Points Work for Climbing Gyms
Loyalty programs tap into simple psychology: people like to be rewarded for their commitment. Whether it is earning points for climbing sessions, gear purchases, or referrals, members feel appreciated when their activity is recognized.
In a climbing gym context, loyalty points provide something even more powerful. They allow gyms to gamify participation. Instead of just showing up, climbers are motivated to interact with your gym in creative ways, which strengthens their bond with your brand.
Approaches to Launching a Loyalty Program
In our guide, Using Loyalty Points: A Guide for Climbing Gyms, we outlined several practical ways gyms can bring this to life. Here are a few:
Reward Everyday Activity
The simplest way to start is by connecting points with the activities members already do:
- Check-ins: Earn points each time they climb
- Purchases: Gear, snacks, or day passes can all accumulate points
- Membership renewals: Encourage long-term commitment by rewarding continued loyalty
This baseline program ensures climbers feel valued for their consistent participation
Incentivize Engagement Beyond Climbing
Loyalty points can encourage climbers to engage with your gym outside the walls:
- Social media sharing: Reward members for tagging your gym in posts
- Reviews and referrals: Drive word-of-mouth growth by offering points when climbers bring friends
- Event participation: Competitions, clinics, or community nights become even more appealing with added incentives
Get Creative with Challenges
Climbers love a challenge. Loyalty programs can fuel this energy by creating special promotions:
- “Climb 10 different routes this week” → earn bonus points
- “Bring a friend on Member Appreciation Day” → double points
- “Attend 3 yoga classes in a month” → unlock exclusive rewards
These challenges keep your programming fresh and give members new reasons to keep coming back.
Rewards That Resonate
Once climbers start collecting points, the reward structure matters. Aim for a mix of practical and exciting:
- Merchandise or gear discounts
- Free guest passes
- Exclusive classes or coaching sessions
- Early access to new routes or events
The right mix ensures that both casual climbers and dedicated members see real value.
Standing Out with Loyalty
Not every climbing gym software platform makes it easy to run a loyalty program. With Approach, gyms can integrate loyalty points seamlessly into their operations, tracking activity, assigning rewards, and keeping everything organized without extra hassle.
For gyms, that means less time spent managing spreadsheets and more time creating engaging experiences for members. For climbers, it means a smooth, rewarding journey that deepens their connection to your community.
Final Thoughts
Climbing gyms are more than fitness centers. They are hubs of belonging, challenge, and growth. Loyalty points are a simple yet powerful way to amplify that experience, giving climbers another reason to stay engaged and invested.
With the right strategy, you are not just rewarding members for showing up. You are turning them into lifelong advocates for your gym.

