CWA Recap & Exciting New Features

The CWA was wild, to say the least. From the late-night party at Ascend where we checked in over 250 guests in less than an hour on Approach, to countless demos that went well past exhibit hall hours, suffice it to say our entire team had a blast. We really enjoyed getting to see many of our clients in person for the first time! We also got to tease the new product that we have been working on…Route-Setting Management (more details on that soon)!



And, given our recent growth, our engineers didn’t have to slow down at all, and we were able to continue to build and iterate while our sales and support teams attended the conference. In fact, we released some new features the week directly after the CWA including age-based memberships, and the “All-Day Pass”. 


The “All-Day Pass” is pretty neat. In Approach, you can now enable a pass to check in to Open Gym, and then use the same pass to check into a yoga class. Even if it’s on a 10-punch card it won’t force the customer to use another pass, but it will still track the customer’s activity. For multi-gym operators, the customer can also check into multiple different locations on the same day with a single pass. This enables better tracking of all the activities that a customer participates in when attending your facility.


And - drumroll please! - we just launched Custom Forms. Custom Forms allows customers who are booking events online to answer customized questionnaires specific to the events or classes that they are attending.

Here are some of our team's favorite Custom Forms features:

  • Create custom Multiple Choice, Choose 1, or Fill-in-the-Blank questions and attach them to any of your bookings, birthday parties, or classes
  • Customers receive automated emails with the forms they need to fill out
  • Staff can see all of the form submissions for an event in a table within the calendar
  • From the guest list, you can email all participants their necessary forms



Stay tuned for our case study going live soon on how memberships billed weekly are changing up the industry. 

We always love showing off our product; sign up for a demo here

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Back-to-School Season: How Climbing Gyms Can Stay Front and Center As the summer season wraps up and the school year kicks into gear, climbing gyms often find themselves in a bit of a transition. Morning traffic slows down, family travel drops off, and the buzz from summer camps begins to fade. But don’t hit autopilot just yet, because back-to-school is a prime opportunity to re-engage your community, attract new members, and reset your gym’s momentum heading into fall. Here are a few smart strategies to help your gym stay visible, valuable, and vibrant as routines shift and school schedules return. 1. Market Climbing as the Ultimate Study Break For students, parents, and teachers alike, fall can bring a whirlwind of stress, structure, and screen time. Climbing offers the perfect balance as a physical outlet, a mental reset, and a social escape from school or work pressures. Now’s the time to reframe your membership offerings and class programs around this idea. Position your gym as the go-to place to de-stress after class, take a break from homework, or catch up with friends in a healthier, more meaningful way than another coffee shop meetup. Bonus Tip: Create a short-term “Back to School” promo or a student-specific membership to help new climbers commit without a long-term contract. 2. Host Welcome-Back Events Whether it’s an open house, a “try climbing free” night, or a student social, early fall is an ideal time to run community events that pull in first-timers. People are looking for fresh routines and these kinds of gatherings lower the barrier for someone who’s curious about climbing but hasn’t made the leap. Try ideas like: Campus Climb Nights for local college students Parent + Kid Nights to help families reconnect post-summer Stay-At-Home Parents Day to build community outreach to these individuals Fall Climber Socials with games, raffles, or themed routes Events like these create buzz, encourage word-of-mouth, and build a sense of community that can turn casual visitors into consistent members. 3. Build School + Youth Partnerships Back-to-school isn’t just for students, but it’s also a chance for gyms to partner with schools, youth groups, and educators to create long-term relationships. Whether it’s hosting after-school programs, offering PE field trips, or launching youth climbing leagues, now’s the time to connect with: Local elementary, middle, and high schools University outdoor programs and clubs Homeschool co-ops and scouting organizations These partnerships aren’t just good for filling quiet afternoon slots, because they also build deep connections with families and introduce climbing to the next generation. 4. Refresh Your Digital Front Door Back-to-school also means back to searching: students, parents, and teachers are online looking for new routines and activities. Make sure your website, class schedule, and social feeds are fully up to date. Post about: Fall events and special offers New classes or youth programs Student-friendly pricing or referral bonuses Any changes to your hours of operation or scheduling Even just a few timely updates can give your digital presence a sense of momentum and make your gym feel current, active, and inviting. Don’t forget to update your Google Business profile and local listings because first impressions often start with a search. 5. Use Automation to Capture New Interest Back-to-school brings new faces, new waivers, and new email addresses. Don’t let them slip through the cracks. Using tools like Approach Journeys , you can automatically follow up with: First-time visitors Students signing up for a free belay class Parents registering kids for after-school climbing Event reminders and follow-up Set up personalized emails, new member onboarding flows, and timely nudges that encourage repeat visits, upgrades, and community engagement. Let your systems do the work so your staff can focus on the in-gym experience. Fall Is Your Fresh Start The back-to-school season isn’t a slowdown, it’s a reset button. With smart campaigns, engaging events, and consistent outreach, your gym can stay top of mind for families, students, and your broader climbing community. So dust off the whiteboard, sketch out your promotions, and kick off the season strong. Because the fall rush isn’t just for schools—it’s for climbing gyms, too.
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